Payments

Refund and cancellation policy

Effective 8 September 2026. This policy applies to bespoke digital services provided by TECH STARTUP HELPER AND MARKET RESEACHER.

Before work starts

A cancellation request must be made in writing before the agreed work begins. Subject to any non-refundable third-party cost disclosed in the proposal or invoice, the advance payment is eligible for a refund.

After work starts

Because each engagement is custom work, fees for work already delivered, time already spent, and approved third-party costs are not refundable. Any refundable balance of a prepaid amount is assessed against the unperformed scope and the written project record.

Requesting a refund

Email [email protected] with the invoice or payment reference, project name, and reason for the request. We will acknowledge the request and communicate the decision or any information needed for review.

Approved refunds

Approved refunds are issued to the original payment method through the payment provider. Provider and bank processing times can vary; payment-processor fees, where non-refundable, may be excluded only when disclosed before payment.